Support - The Next Beat by Tiësto SX1

Find answers to the most frequently asked questions, download the SX1 manual or get customer support.

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The Next Beat by Tiësto SX1

Installation and Setup

  • Do I need a driver for SX1 or where can I find it?

    The SX1 doesn't need a driver on Windows or Mac. It is fully plug and play.

  • How can I update the firmware?

    The controller does not need to be updated and therefore firmware is not available.

  • How do I connect the DJ controller to a USB-C port directly?

    Use the standard USB cable to connect to USB. On the computer side this is a USB-A connector.
    If your computer only has a USB-C connector, you can directly connect the SX1 with a USC-C to USB-C cable.
    This cable is not included.

DJ Controller

  • I hear some noise like crackles and bleeps while I have no track playing

    Make sure you have no cell-phone directly placed near the DJ controller or cables. This can cause noise or a crackling sound.

DJ App & Music - Beatport


  • What is Beatport?

    Beatport is a complete music library that you can use when creating your personal playlists for your DJ set. In addition, Beatport also has a DJ App which is made available exclusively on this website, without installing an App. You learn, play and build your own playlists by means of this Beatport DJ App and with the 30-day trial period and possibly an additional subscription you always have the latest charts at your disposal. With Beatport you keep discovering new tracks.

  • I don't hear sound via my headphones

    Update your Google Chrome or Edge browser to the latest version to make Multi Channel Audio possible. There is a page where we explain how to set your headphones for the Beatport DJ app. You can find this via support on this website.

  • The app does not fit properly on the screen

    You can adjust your zoom settings to get a better fit on the player. You can find this via the settings of your browser.

  • Do I have to buy a license for Beatport?

    If you want to use the Beatport (streaming) service, you need to buy a license. After registering with Beatport, you will receive a free 30-day trial, after which you can opt to take out a monthly subscription to continue using the music service.

  • On Beatport DJ on Mac I cant get any audio through my headphones

    Currently there is a bug in Chrome where multi channel audio like headphone audio is not properly routed. We have to wait until Google has updated the Chromium based browsers like Chrome and Edge.

  • Where can I find the settings in Beatport DJ App?

    You can find settings in the following examples:


    beatport dj app learn settings


    beatport dj app play settings

  • My controller does not work in the browser, or does not respond properly

    1) Always use a Chrome or Edge browser on PC or Mac (not Firefox or Opera)
    2) Check whether MIDI works. You should see a piano (MIDI) sign in your browser:

    3) Check with the link below whether your MIDI is working properly. Press a button and you will see the midi message appear on the screen
    4) If this is all good and it still doesn't work, check if your sound settings are correct in the Beatport DJ App

  • What is Beatsource?

    Beatsource is a complete music library of hits and pop songs and like Beatport is for Dance Music, it offers a 30-day trial period and then requires a monthly subscription.

  • How many effects can I use in Beatport DJ App?

    You can use a maximum of 1 effect per Deck. With an FX button you choose the desired effect. Each FX knob has a fixed effect preset.

  • Can I download the playlist in Beatport DJ App?

    No, you cannot download the tracks in your playlist. You can use them in the Beatport DJ App or if you log in to Beatport LINK via Djay. 

  • Can I load and use mp3 tracks that are locally on my computer?

    Yes, you can drag tracks on your computer to the decks to load them.

  • Can I make a playlist from mp3 tracks that are on my computer?

    No, at the moment you cannot create a playlist from local files, but you can manage a playlist with online tracks in the Beatport App (PLAY).

  • Can I use speakers and headphones at the same time when DJing in the Beatport DJ App?

    Yes, you can choose to use both via the settings in the App (gear at the top right of the App). This can be done via the audio settings environment. Also check the lesson 'setup on mobile device'.

  • Can I use ‘Key match’ in Beatport DJ App?

    No, the Key Match functionality is currently not supported.

  • When I play, the sound is sometimes a bit distorted or lacking.

    Go to setup, and change the latency to a higher value.

DJ App - VirtualDJ


  • Can I disable the crossfader in VirtualDJ

    You can disable the crossfader in VirtualDJ in the Setup if you need to.
    Head over to Options and search for 'CrossfaderDisable' and set it to 'yes'.

    disable crossfader virtualdj


Sign Up

  • Voucher code is invalid or does not work

    If your voucher code does not appear to be valid when you register, please enter it exactly as it is written, using the minus signs (-) in between.
    In all other cases, please contact customer support, send us your voucher code and we will help you.

  • Account verification email not received

    You can try sending the verification email several times during the verification process. Also check that your mailbox is not full and that it is working properly. Still not receiving the email? Please send a message to customer support. We will help you further.

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